DELIVERY & COSTS

TERMS & CONDITIONS

PRODUCTS

1.1 All Products on this website (which may vary from time to time) are available in the areas covered by the postal codes as shown in Paragraph 4.1.
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and may be harmful or poisonous.
1.4 All Products are subject to availability. In the event of any supply difficulties, if selected product is not available or is sold out, we will reserve the option to replace it with a similar item. In some cases, we will contact you if the replacement product deviate greatly from the original order.

PRICES

2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
2.2 Prices include VAT.

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ORDER / PAYMENTS

3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
 

DELIVERY

4.1 Our delivery service is only within the postcode areas below or as shown in detail in Appendix 1.

 00–12 Oslo

13–15 Akershus

15–18 Østfold

19–21 Akershus

21–26 Hedmark

26–29 Oppland

30       Buskerud

30–32 Vestfold

33–36 Buskerud

4.2 Delivery to private customers is mainly in the afternoon and evening. We cannot guarantee delivery times, but most orders are shipped after 15:00 and until approximately 21:00 during week days. On Saturday delivery time is between 10:00 and 15:00. There are no deliveries on Sunday unless there is a prior agreement after contacting our store. There is an option for express deliveries which shall have an increased delivery fee. Delivery to businesses occurs within normal office hours. Office hours are defined as PM. 8:00 to 5:00 p.m. We only deliver to the reception unless you have provided exact details of floor and door number of the office, as well as contact information of the recipient. If no further details have been indicated, Indah des Fleurs is not responsible for further delivery of your order after they have been delivered to the reception. It must be clear by the order form that it is an office / business.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver floral arrangements and plants to Funeral Directors, Hospitals, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home and we have been informed) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbor (if designated at the order form) or leave a card at the address for the recipient to make contact. In that case, product shall be brought back to our store and another delivery can be arranged. However, a delivery fee will be applied for each delivery attempt.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order.